Shipping Policy

# Shipping Policy

Last updated: September 29, 2026

At Noëlla Montréal, we aim to provide a smooth and reliable delivery experience for every order.

## Order Processing

Orders are typically processed before shipment within **1–3 business days**.

Processing times may be longer during busy periods, holidays, promotional events, or due to circumstances outside our reasonable control.

Once your order has been processed and shipped, you will receive a shipping confirmation by email where available.

## Shipping

We currently ship orders to customers in **Canada**.

Shipping options and any applicable charges will be displayed during checkout before you complete your purchase.

Where free shipping is offered, this will be clearly shown at checkout.

## Tracking

Where tracking is available, you will receive a tracking number by email once your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

## Estimated Delivery Times

Delivery times shown during checkout or elsewhere on our website are estimates only.

Actual delivery times may vary depending on:

- Your location
- The shipping carrier
- Order processing times
- Customs or border processing, where applicable
- Public holidays
- Weather conditions
- Unexpected logistical delays

We cannot guarantee an exact delivery date unless expressly stated.

## Multiple Packages

In some cases, products from the same order may be shipped separately.

If your order is delivered in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless this was clearly disclosed during checkout.

## Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at:

**ignacerobin@gmail.com**

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

## Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances outside our control.

If your tracking information has not been updated for an extended period or you believe your order is significantly delayed, please contact us at:

**ignacerobin@gmail.com**

We will review the situation and assist you where possible.

## Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check:

- Around your delivery location
- With household members
- With neighbours where appropriate
- With the shipping carrier

If you are still unable to locate your package, please contact us and include your order number.

We will review the situation and help determine the appropriate next steps.

## Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

- Your order number
- A description of the issue
- Clear photographs of the item and packaging where possible

Contact:

**ignacerobin@gmail.com**

We will review the issue and work with you toward an appropriate solution.

## Customs, Duties and Taxes

International shipments may in some circumstances be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where such charges are not already included or collected during checkout, they may be the responsibility of the customer where permitted by applicable law.

## Contact

If you have any questions regarding shipping or delivery, please contact us at:

**Noëlla Montréal**  
**Email:** ignacerobin@gmail.com