Privacy Policy
# Privacy Policy
Last updated: September 29, 2026
Noëlla Montréal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Noëlla Montréal is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
## Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- **Contact details**, including your name, address, billing address, shipping address, phone number, and email address.
- **Financial information**, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- **Account information**, including your username, password, security questions, preferences, and settings.
- **Transaction information**, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
- **Communications with us**, including the information you include in communications with us, for example when sending a customer support inquiry.
- **Device information**, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- **Usage information**, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
## Personal Information Sources
We may collect personal information from the following sources:
- **Directly from you**, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- **Automatically through the Services**, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- **From our service providers**, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- **From our partners or other third parties.**
## How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- **Provide, Tailor, and Improve the Services.**
We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you.
- **Marketing and Advertising.**
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or other permitted channels, and showing you advertisements for products or services on the Services or other websites, including based on items you have previously purchased, viewed, or added to your cart.
- **Security and Fraud Prevention.**
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.
- **Communicating with You.**
We use your personal information to provide customer support, respond to your inquiries, provide effective Services, and maintain our business relationship with you.
- **Legal Reasons.**
We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in potential or actual litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.
## How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With Shopify, vendors, suppliers, fulfillment partners, shipping providers, payment processors, IT providers, customer support providers, analytics providers, cloud storage providers, and other third parties that perform services on our behalf.
- With business and marketing partners that provide advertising or marketing services.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, where applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
- When necessary to comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our Terms of Service or policies, or protect the Services, our rights, or the rights of our users or others.
Our business and marketing partners may use your information in accordance with their own privacy notices.
Depending on where you reside, you may have a right to direct us not to share certain information for targeted advertising or marketing purposes.
## Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our Store, along with other merchants and Shopify.
In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights relating to personal information processed by Shopify.
To learn more about how Shopify uses your personal information and the rights you may have, you can visit the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify's Privacy Portal at:
https://privacy.shopify.com/en
## Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by Noëlla Montréal, you should review their privacy policies, security policies, and other terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.
Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users.
The inclusion of third-party links does not necessarily imply endorsement of their content, owners, or operators.
## Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact information provided below to request that the information be reviewed or deleted where applicable.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.
## Security and Retention of Your Information
We take reasonable measures designed to protect personal information under our control.
However, no security system or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Information transmitted to us through unsecured channels may be subject to additional risks. We recommend that you do not send sensitive or confidential information through unsecured communication methods.
How long we retain your personal information depends on different factors, including whether we need the information to:
- Maintain your account.
- Provide the Services.
- Process and maintain records relating to your orders.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud or misuse.
- Enforce applicable contracts, policies, or legal rights.
We may delete or anonymize information when it is no longer reasonably required, subject to applicable legal requirements.
## Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request where permitted or required by applicable law.
- **Right to Access / Know.**
You may have the right to request access to personal information that we hold about you.
- **Right to Delete.**
You may have the right to request that we delete certain personal information that we maintain about you.
- **Right to Correct.**
You may have the right to request that we correct inaccurate personal information that we maintain about you.
- **Right of Portability.**
You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that we transfer it to another party.
- **Managing Communication Preferences.**
We may send you promotional emails. You can opt out of receiving promotional emails at any time by using the unsubscribe option included in those emails.
If you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your account, orders, customer service requests, or other transactions.
You may exercise applicable privacy rights by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and the rights you may have regarding information processed by Shopify, visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing certain requests, where permitted or required by law.
Where applicable, you may designate an authorized agent to submit a privacy request on your behalf. We may require evidence that the agent has been authorized to act for you, and we may also require you to verify your identity directly with us.
We will respond to valid requests within the timeframe required by applicable law.
## Complaints
If you have a complaint about how Noëlla Montréal collects, uses, stores, or otherwise processes your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to lodge a complaint with the privacy or data protection authority responsible for your jurisdiction.
## International Transfers
Because Noëlla Montréal operates an online store and uses service providers that may operate internationally, your personal information may be transferred, stored, or processed outside the country, province, or territory where you live.
Where required by applicable law, we use recognized safeguards or transfer mechanisms for international transfers of personal information.
If personal information is transferred outside the European Economic Area or the United Kingdom, where applicable we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent UK contractual safeguards, or transfers to jurisdictions recognized as providing an adequate level of protection.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date.
Where required by applicable law, we may also provide additional notice regarding material changes.
## Contact
If you have any questions about our privacy practices or this Privacy Policy, would like to exercise any privacy rights available to you, or wish to submit a privacy-related request, please contact us by email:
**Noëlla Montréal**
**Email:** ignacerobin@gmail.com