Refund Policy

# Return & Refund Policy

We have a **30-day return policy**, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

## How to Start a Return

To request a return, please contact us at:

**Noëlla Montréal**  
**Email:** ignacerobin@gmail.com

If your return is accepted, we will provide you with the return instructions and the correct return address.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

If you have any questions regarding a return, you can always contact us at **ignacerobin@gmail.com**.

## Damages and Issues

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible at **ignacerobin@gmail.com**.

Please include your order number and, where possible, clear photos of the issue so we can evaluate the problem and provide an appropriate solution.

## Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including:

- Personalized or custom-made products
- Personal care or hygiene products where a return would not be appropriate after opening or use
- Gift cards
- Items specifically marked as final sale, where permitted by applicable law

Please contact us before returning an item if you are unsure whether your purchase is eligible for return.

Nothing in this Return Policy limits any mandatory consumer rights that may apply to your purchase.

## Sale Items

Unless an item is specifically marked as **Final Sale**, discounted or sale items may still be eligible for return under our standard 30-day return policy.

Items specifically marked **Final Sale** are not eligible for change-of-mind returns where permitted by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us regardless of whether it was purchased on sale.

## Exchanges

If you would like a different size, colour, or product, please contact us first.

The quickest way to receive a replacement is usually to return the original item once your return has been approved and place a new order for the item you want.

## Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

Please allow up to **10 business days** for the refund to be processed after approval. Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than **15 business days** have passed since your refund was approved, please contact us at:

**ignacerobin@gmail.com**